Student Help Requests

Student Help Requests

The MDI asks students some rather personal questions: how they think and feel; what their lives inside and outside of school are like; and about their relationships with peers and adults, including questions about bullying and experiences of victimization. Because of this, it’s critical to make sure that students know they can speak to a caring adult at school if they are having problems.

Once students complete the MDI, or if they choose to withdraw, they will see a Student Help Page that looks like the image on the right.

If a student clicks Yes, an email is automatically sent to the classroom teacher and school principal indicating that the student has requested help. School staff should check their email as soon as possible after MDI administration and follow their school’s protocol for assisting students who request help. Some students may also approach teachers or school staff in person to discuss problems they are having.

You do not need to let HELP know the outcome of the student’s request; we only follow up with schools if the student’s request email bounces back to ensure that they have been received.

You may already know some of the students who request help; we’ve heard from schools that this can provide a valuable, additional opportunity to check-in with these students and talk about their lives. We’ve also heard from schools that some students who clicked Yes hadn’t previously discussed problems with teachers or staff, and that this provided an opening to have that first discussion.

The Student Help Page is another key tool in our effort to listen to children’s voices and increase opportunities for conversations about well-being in the middle years.

Questions about the Student Help Request page? Get in touch.